Order Fulfillment in GrowerIQ
This guide covers how orders work in GrowerIQ, including the status workflow and common troubleshooting scenarios.
Understanding Order Status
Orders have two separate status types:
Order Status (Approval)
- Awaiting Approval - New order, needs review
- Approved - Order confirmed, ready for fulfillment
- Cancelled - Order cancelled
Shipping Status (Fulfillment)
- Pending - Awaiting packaging
- Packaged - Items packaged, ready to ship
- Shipped - Order sent to customer
- Delivered - Order received by customer
Common Issues and Solutions
Order Shows as Backordered
What it means: Requested quantity exceeds available inventory.
What to do:
- Check which lots have available inventory
- Consider splitting the order across multiple lots
- Wait for new inventory to become available
Cannot Find Expected Inventory
Cause: Filters hiding matching lots, or inventory in wrong location.
Solution:
- Clear all filters and search by lot number directly
- Check if inventory is in a different room/zone
- Verify the lot is not in the destruction queue
Package Count Mismatch
Cause: Physical package count does not match system.
Solution:
- Verify all scans were captured correctly
- Check for duplicate scans
- Re-count physical inventory before adjusting
Weight Discrepancy at Fulfillment
Common causes:
- Unit mismatch (grams vs ounces, seeds vs weight-based)
- Scale calibration issues
- Moisture loss over time
Solution: Verify unit of measure matches the SKU configuration. Check scale in Settings > Hardware > Scales.
Excise Stamps Not Applied
Cause: Stamp inventory exhausted or configuration issue.
Solution:
- Check stamp inventory in Administration > Excise Stamps
- Verify stamp type matches product category
- Order more stamps if running low
Need More Help?
If you encounter an issue not covered here, contact support with:
- Order number
- Screenshot of the error or issue
- Steps you have already tried